Real World AI
AI in the Wild

A curated report of real-world AI implementations transforming industries — from healthcare to education, engineering to e-commerce.

Small-Scale Transformation with Generative AI

Enterprises use LLMs for tasks like synthesizing information and documenting meetings, with private instances integrated into existing productivity tools.

Business process use cases include coding, customer service support, content creation at scale — CarMax uses GenAI to summarize customer reviews directly on research pages.

Financial services firms deploy AI to generate reports and review contracts; e-commerce companies launch chatbots for personalized shopping experiences.

Adobe and Canva embed generative AI into their design products, reducing the human-in-the-loop for consumer-facing applications.

Leaders must weigh risk tolerance, scalability potential, and foundational investments like data cleansing and model training before scaling pilots.

AI Reframes Decision-Making at Liberty Mutual & Sanofi

AI now generates choice sets — not just a single "best" answer — explaining trade-offs, spotting opportunities, and learning from outcomes.

Researchers define this as "intelligent choice architectures": dynamic systems blending generative and predictive AI for decision makers.

Liberty Mutual uses AI-informed architecture to help claims adjusters triage calls and resolve inquiries faster.

At Sanofi, AI guides managers to optimize investments and overcome sunk-cost bias — a common barrier to abandoning failing projects.

Galley Triples Sales Velocity, Cuts Manual Input by 90%

Galley, a culinary operations platform, integrated AI to automate recipe data entry — reducing manual input by 90%.

AI-driven workflows tripled sales velocity, freeing teams to focus on growth rather than data management.

The implementation demonstrated measurable ROI within the first quarter of deployment.

TigerConnect Optimizes Clinical Workflows with AI

TigerConnect deployed AI to streamline on-call scheduling and clinical communication workflows in healthcare settings.

Automated routing and intelligent alerts reduced response times and administrative overhead for care teams.

The solution improved staff coordination and patient outcomes across multiple hospital networks.

Arup Group Deepens Security with Azure AI Biometrics

Architecture and engineering firm Arup utilized Microsoft Entra Verified ID and Azure AI Services to build Face Check.

Employees register biometric photos for high-confidence identity assurance across both remote and in-person transactions.

The system strengthens audit compliance and adds layered defense across global operations.

EchoStar Hughes Saves 35,000 Work Hours with Azure AI

EchoStar's Hughes division used Microsoft Azure AI Foundry to launch 12 new production applications.

Solutions include automated sales call auditing, customer retention analysis, and field services process automation.

Projected outcomes: 35,000 work hours saved and productivity gains of at least 25%.

New Globe Builds a GenAI Roadmap for Global Education

New Globe is actively developing a Generative AI roadmap to scale educational content creation across global markets.

AI enables rapid curriculum generation, personalized learning pathways, and reduced production costs.

The initiative positions AI as a core driver of educational access and quality at scale.

And the list goes on.

What will AI do for you?